Frequently Asked Questions

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 Wellness by Shannon is located in Mint Salon Block at 800 Technology Way in Scarborough Maine. 

Shannon asks that if you are a new client, to please try to arrive 10 minutes before your appointment to fill out a brief intake form. For returning clients, please try to arrive at least 5 minutes early, if not more, to get settled in our beautiful lobby. 

Wellness by Shannon's fee for canceling a single appointment under 48 hours is 50% of your service price and full service price when canceled under 24 hours. For double appointments canceled under 72 hours our cancellation fee is 50% of your service price and under 48 hours is your full service price. Please note that "cancelling to reschedule" a service under this time frame is still considered a cancellation. If you are sick or have been in contact with someone sick, please let Shannon know as soon as possible. Shannon wants to accommodate you and as many clients as possible, and she thanks you for understanding! 

Shannon prefers cash but gift cards to wellness by shannon and card are also accepted!

Shannon offers treatment plans free of charge after her services for a more detailed and professional suggestion. In general, Shannon recommends:

Facials- Once every month based on cell turnover. 

Massage Therapy- Based on pain level of symptoms:

1-2 weeks for intense pain and getting symptoms under control.

2-3 weeks for continuing big changes.

3-4 weeks for maintenance and check ups.  

Craniosacral Therapy- 

2-3 weeks for TMJ, Migraines, and Back pain.

3-4 weeks for Stress Management and Anxiety Relief.

You know your body, mind, budget, and schedule best, so please feel free to rebook when you feel is right for you.

Absolutely! Please see our Contact Page, send us a message, and Shannon will help you decide on an appointment that works best for you. 

If you are running late, you will still be seen as long as there is 30 minutes left in your appointment time. If you are able to call (207)289-6665 to let Shannon know you are running behind, please do. Those who arrive late are still responsible for the full price of their booked service. Please keep in mind that appointments can not be extended due to lateness, and your service will still end at the pre-booked time. A no show/missed appointment requires full service payment. 

At Wellness by Shannon we want you to feel safe on the roads. Our Bad Weather Policy is very similar to our Cancellation/Reschedule policy. However, we do know weather cannot always be easily predicted. Instead of our normal cancellation hour requirements, we instead ask for 24 hours notice and for you to reschedule the same service at a later date with better weather. If you are unable to make a rescheduled appointment or cancel under the 24 hours, please see our cancellation/reschedule policy.